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Terms and Conditions

Terms & Conditions

Terms & Conditions of Sale

Please note: all prices are in UK Pounds.

Unless otherwise agreed in writing by Smart Steamer Lid Ltd, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.

Shipping & Billing Address

We ship and bill all items to the address user sets at payment processor (PayPal).

Order Confirmation

No order will be entered into production until all the information from the buyer is received in writing by Smart Steamer Lid Ltd. Goods will be supplied as per the order confirmation. Smart Steamer Lid Ltd is not required to accept changes of order after the order is placed.


After a confirmation is issued, the customer cannot cancel an order without the written consent from Smart Steamer Lid Ltd. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled.

Smart Steamer Lid Ltd reserve the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier.

Delivery and Transport

Delivery dates acknowledged by Smart Steamer Lid Ltd are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers’ approval) or after the estimated date (after notification to the buyer). Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage, all risks for the goods pass to the buyer.


All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at time of receiving the goods.


Goods may only be returned after agreement, in writing between Smart Steamer Lid Ltd and the buyer (The buyer is responsible for all carriage expenses and risk).


To view our product warranty click here.

Terms of Payment

All prices are based on full payment upon receipt of invoice unless otherwise stated in writing by The Smart Steamer Lid Ltd.

Reservation of Title

Smart Steamer Lid Ltd remains the owner of the goods until full payment and any interest due are received. When full or partial payment is not made on due date, Smart Steamer Lid Ltd can, by registered letter, request return of goods without losing any rights of suit. Further, Smart Steamer Lid Ltd has the right to cancel orders by written notification.


Any disputes will be settled under English law in the courts of England who are deemed solely competent to settle any dispute concerning the sale.


Smart Steamer Lid Ltd reserves the right to modify the Terms and Conditions such without notice. Should this happen, the new Terms and Conditions are immediately effective and automatically supersede prior published information.

Privacy Policy

Smart Steamer Lid Ltd respects your privacy rights and recognises the importance of protecting the information we collect about you. Therefore, we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with (This policy applies only to sites maintained by Smart Steamer Lid Ltd and not to websites maintained by other companies or organisations to which we provide links to).

Personal Information

Smart Steamer Lid Ltd only collects personal information from our online visitors on a voluntary basis, and only during registration or placing an order. Visitors purchasing goods and services online will need to provide name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order. Payment is done with the PayPal payment processor.

We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority).

If at any point you wish to have your name removed from our database, you can do so.

Safeguarding Personal Information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the Smart Steamer Lid Ltd Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit About Cookies for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).

First-Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service here.

Third-Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter, Facebook and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
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